1. Billing Information
1.1 Payment Methods
We accept major credit cards, including Visa, MasterCard, American Express, and Discover, for all purchases made on TreatandScrub.
1.2 Order Confirmation
Upon placing an order, you will receive an order confirmation email. This confirms that your order has been received, and your credit card has been pre-authorized for the purchase amount.
1.3 Order Processing
Orders will be processed within five business days from the date of purchase. You will receive tracking information within 24 hours of your order leaving the warehouse.
2. Shipping Policy
2.1 Shipping Options
We offer free "Curb-side" Pickup shipping, and other options such as Threshold Shipping and White Glove Delivery. Please refer to our detailed Shipping Policy for more information.
2.2 Shipping Restrictions
Currently, we only ship within the USA. Exceptions may apply; if the website permits you to check out and enter your shipping address, you will receive your order.
3. Returns and Refunds
3.1 Cancellations
You may cancel your order any time before it ships, free of charge (exceptions apply).
3.2 Returns
If you need to exchange your product, you may do so, with the customer responsible for any shipping costs. Returns may incur a 25% cancellation fee plus return shipping costs.
3.3 Damages
Please inspect the packaging of your item(s) upon delivery. Report any damages within 24 hours along with photos for an insurance claim.
4. Warranty Information
Warranties vary by manufacturer. Please see individual product pages for details on warranty coverage.
5. Chargebacks
Any customer filing a fraudulent chargeback will be held criminally liable for theft. Contact us for assistance with any issues.
6. Contact Information
For any questions or concerns, contact us at info@treatandscrub.com.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.